Industry Insights
Heedify is ISO 27001 certified for Microsoft Teams contact centres
Heedify is ISO/IEC 27001:2022 certified by AFNOR Certification. What it changes for organisations running their contact centre on Microsoft Teams.
Mefteh Werghemmi
The Heedify blog
Insights for the leaders of Microsoft Teams contact centres.
Case studies, deep dives into Agentic AI, Extend and Unify tutorials. Everything you need to build a native Microsoft Teams contact centre.
All articles
Product
Introducing Heedify AI Receptionist for Microsoft Teams
Heedify launches the AI Receptionist for Microsoft Teams. Answers every call in under 2 seconds, understands intent, routes correctly. Native Teams, free trial.
Mefteh Werghemmi
Industry Insights
Speech Analytics in Call Centres: How AI Is Revolutionising CX
Discover how AI and Heedify revolutionise speech analytics to enhance customer experience in call centres with real-time insights and smarter coaching.
Mefteh Werghemmi
Product
Unify Microsoft Teams: the key to a real POPC integration
Connect, Extend, Unify: three POPC integration models for Microsoft Teams. Why Unify removes the double ringing and changes the game.
Mefteh Werghemmi
Industry Insights
Introducing the Informal Contact Center for Microsoft Teams
Informal contact centers are the talk of the town. But what exactly are they, and can you actually use one with Microsoft Teams? Heedify breaks it down.
Mefteh Werghemmi
Industry Insights
How Agentic AI transforms contact centres in 2026
Agentic AI is reshaping how contact centres handle routing, summarisation and agent assistance. A practical view from the Microsoft Teams ecosystem.
Mefteh Werghemmi
Customer Story
Balluff boosts telesales efficiency with Heedify CRM integration
Discover how Balluff improved telesales efficiency in Asia with Heedify's contact center CRM integration for seamless HubSpot and Microsoft Teams.
Mefteh Werghemmi
Product
Seamless chat integration in Teams contact centres
Properly integrating Teams chat in the contact centre is a game changer: agent productivity, customer experience, supervision. Here is how to nail it.
Mefteh Werghemmi
Customer Story
Heedify now available in Australia and New Zealand via Voitec
Heedify expands distribution to ANZ with Voitec. Native Teams attendant console, deployment in under 60 minutes, local support.
Mefteh Werghemmi
Industry Insights
Optimising call centre reporting in Microsoft Teams
KPIs, customisation, real time: the keys to effective Teams call centre reporting. A practical view from the Power BI and operations side.
Mefteh Werghemmi
Product
Unify Microsoft Teams certification: what it changes for IT
The Microsoft Teams Unify certification is a game changer for IT teams: simpler governance, clear support, controlled deployment on Teams.
Mefteh Werghemmi
Industry Insights
Why phone reception still matters in modern organisations
Phone reception remains the first customer touchpoint. Why a Teams-integrated attendant console changes the game for your operators.
Mefteh Werghemmi
Customer Story
Optimizing Call Management with Heedify at Cerfrance
Thanks to the Heedify Console, CRM integration, and centralized reports, Cerfrance Vendée optimizes call management and boosts productivity.
Mefteh Werghemmi