Native Attendant Console
for Microsoft Teams

Your receptionist’s new favourite tool.

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Heedify is your Microsoft Teams receptionist software. We turn attendant console technology into a customer service companion. Companies like NHS Royal Marsden and Endrix use Heedify to streamline call flow management and optimize processes in real time.

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Heedify is the only attendant console to deliver a truly native Teams experience  

Create better customer experiences and free up staff resources with and attendant console for Microsoft Teams.

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Set up a virtual receptionist in 60 minutes, directly integrated with Teams Phone.

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Cerfrance integrated call data from 15 agencies into a centralized report, allowing them to track agency performance, identify trends, and optimize processes in real-time.

Simple management in a single pane of glass
  • Set up in less than 60 minutes.
  • Delegate admin access for multiple sites.
  • Use with any Teams Phone PSTN connectivity (Direct Routing, Operator Connect, Calling Plan).
Advanced call management to speed up customer calls
  • Call park and transfer in One click.
  • Contact search.
  • Intelligent call distribution.
Total contact management for Teams and external
  • Integration with Azure and Teams.
  • Create and save new external contacts.
  • Integrate with your CRM.
Advanced call queuing for efficient call handling
  • Skills-based routing.
  • Call queue announcements.
  • Flexible queue overflow.
VIP priority routing to most valuable customers
  • Important customers can skip the queue.
  • Configure VIP contacts.
  • Apply ranking scores.
Advanced analytics using Power BI
  • Call trend analysis.
  • Queue and wait time reports.
  • Real time dashboards.
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Frequently asked questions

Where does the receptionist answer calls?

Calls rings directly on the receptionist console. The receptionist answer and manages the calls in the same interface. No interface change is required.

What do I need to set up a Heedify Attendant Console?

Heedify Attendant Console is 100%  based on Microsoft Graph API. You need to consent some permissions to enable Heedify Cloud to manage calls. There is no hardware or infrastructure requirement.  

What type of PSTN connectivity does Heedify support?

Heedify Attendant Console supports any type of PSTN connectivity To Microsoft Teams.  Microsoft Calling Plan, Direct Routing and Operator Connect are all supported.

Could I request a free trial?

Yes, we offer a 14-day free trial. To request a trial, simply contact us or reach out to your system integrator.

Could I request a trial directly from my system integrator?

Yes, our partners are authorised to initiate a free trial period for you.

How is the Heedify Attendant Console licensed?

The Heedify Attendant Console is licensed per named user, it is billed annually.

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