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Heedify
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Product Microsoft Certified Extend + Unify

Attendant Console, for Microsoft Teams.

The simple way to run your phone reception.

Heedify is the only truly native attendant console for Microsoft Teams, designed to simplify your switchboard call handling without compromising the Teams experience.

Free 30-day trial See the features
Heedify Attendant Console inside Microsoft Teams, KPI bar (38 calls, 5 RONA, 01:21:35 in conversation, 42% tasks completed), queues sidebar (Parked calls, HQ Reception, HR Hotline, IT Support), 4 active conversations, contact directory with Microsoft 365 presence, incoming transferred call popup
Société Générale, client Heedify
Ordre national des médecins, client Heedify
Balluff, client Heedify
CerFrance, client Heedify
Endrix, client Heedify

Omnichannel experience with no extra infrastructure.

Everything is designed to simplify reception work and keep control of every call, directly inside Teams.

Built for reception

An experience designed for attendants.

Heedify offers an intuitive, friendly interface, designed specifically for reception workflows. Native Windows call notifications, one-click actions, and everything you need on a single screen, all while keeping the Teams experience you love.

  • One click to answer, transfer, hold or park
  • Native Windows notifications with full caller context
  • Manage everything from a single interface, built for reception
Attendant using Heedify inside Microsoft Teams, dedicated reception interface, native notifications and one-click actions
Transfer with confidence

Every call reaches the right person. Every time.

Transfer calls exactly the way you want, direct, attended or consultative, without ever leaving Teams. And if something goes wrong? The call comes back to you automatically.

  • Direct, attended and consultative transfers
  • Safe transfer with automatic callback
  • Reach landlines, mobiles or external numbers
Heedify call routing and transfer inside Microsoft Teams, direct, attended, consultative with automatic callback

Essential context and visibility, before you act.

All the key information to route every call efficiently, from the very first second.

Know before you answer

Context at a glance. Conversations that matter.

Even before picking up, your attendant sees everything they need: who's calling, their history, their VIP status, and the best person to help them.

  • Instant caller recognition with full history
  • CRM and directory sync (HubSpot, Salesforce, ServiceNow)
  • Smart contact notes shared with the whole team
Heedify attendant, full caller context: history, VIP status, best person to contact, real-time Teams presence
Real-time visibility

Always know who's available.

Real-time Teams presence and calendar integration let your attendant always know who can take a call right now. No more transfers to someone in a meeting.

  • Real-time presence and calendar
  • Custom groups and favourites for fast access
  • Search across the whole organisation in seconds
Heedify attendant with headset inside Microsoft Teams, real-time presence and calendar visibility

Everything you need. Nothing extra.

Heedify gives your attendants the tools to deliver exceptional service, without the complexity.

Queue management

Handle call peaks without stress. Smart queues, VIP prioritisation and overflow rules to satisfy every caller.

Reporting and analytics

Real-time dashboards and Power BI integration to optimise performance and demonstrate value.

Compliance and recording

Recording, retention and audit trails included in every licence. GDPR compliant by default.

−23 %
Wait time
−35 %
First-call resolution
−60 min
Deployment time
99.99 %
Availability SLA
Customer story

Cerfrance: 15 branches, a unified reception experience.

The best way to show our commitment is through the experiences and stories of those who have collaborated with us.

Cerfrance equipped its attendants across 15 branches with Heedify, CRM integration, smooth call handling and real-time visibility, all inside Microsoft Teams.

See more →
Cerfrance logo, Heedify customer
Built to last

Built on Microsoft. Future-ready.

Heedify is based on Teams Phone Extensibility (TPE), Microsoft's most recent and advanced integration model. Your investment is secured, supported and ready to grow with Teams.

  • Microsoft Certified on Teams Phone Extensibility (TPE)
  • 99.99% availability SLA with automatic failover
  • GDPR compliant with European datacentres
Heedify European datacentre, sovereign hosting GDPR compliant
FAQ

Frequently asked questions

Have questions about deployment, integrations or pricing? Here are the answers to the questions we hear most often from our customers.

1. How do attendants receive call notifications?

A unique, dedicated notification inside Heedify, not a standard Teams ringtone. The full caller context is shown before answering.

2. What happens if a user doesn't have Heedify?

Colleagues receive transferred calls normally through their Teams client. Heedify is only required for attendants.

3. Is Heedify suitable for hybrid/remote work?

Absolutely. All features are identical whether you use the Teams app, the web browser or the Windows app.

4. Which PSTN connectivities are supported?

All Teams Phone options: Microsoft Calling Plans, Direct Routing and Operator Connect.

5. Can I get a free trial?

Yes. Free 30-day trial. Contact us or your integrator to get started.

Ready to get started?

Transform your reception in 60 minutes.

Join the organisations that trust Heedify for their Microsoft Teams reception.

Request a demo Contact us