Native Attendant Console
for Microsoft Teams
Your receptionist’s new favourite tool.
Heedify is your attendant console for Microsoft Teams solution. A complete receptionist console and switchboard system built natively into Teams. We transform attendant console technology into a powerful customer service companion, enabling seamless virtual attendance and efficient call handling.
Organisations such as NHS Royal Marsden and Endrix rely on Heedify’s Teams attendant console to streamline call flow, improve real-time processes, and deliver exceptional Microsoft Teams customer service every day.
Heedify is the only attendant console to deliver a truly native Teams experience
Create better customer experiences and free up staff resources with a professional receptionist console for Microsoft Teams.
With a Heedify attendant console for Teams, you can set up a virtual attendant solution in less than 60 minutes, fully integrated with Teams Phone. Receptionists and front-desk staff gain real-time tools to see caller details, check colleague availability, transfer calls instantly, and manage call queues all within the familiar Teams experience.
Organisations like Cerfrance centralised call data from 15 agencies into a single report, enabling them to track performance, identify trends, and optimise processes in real time.
- Set up in less than 60 minutes.
- Delegate admin access for multiple sites.
- Use with any Teams Phone PSTN connectivity (Direct Routing, Operator Connect, Calling Plan).
- Call park and transfer in One click.
- Contact search.
- Intelligent call distribution.
- Integration with Azure and Teams.
- Create and save new external contacts.
- Integrate with your CRM.
- Skills-based routing.
- Call queue announcements.
- Flexible queue overflow.
- Important customers can skip the queue.
- Configure VIP contacts.
- Apply ranking scores.
- Call trend analysis.
- Queue and wait time reports.
- Real time dashboards.
Receptionist Console solutions for modern businesses
A modern reception console goes far beyond a traditional switchboard system. Our solution combines the reliability of a receptionist console with the flexibility of virtual attendant, making it ideal for hybrid and remote working environments. Whether you’re greeting visitors in person or answering calls from anywhere in the UK or anywhere else, the Teams attendant console ensures a consistent, professional customer experience.
Heedify empowers businesses to streamline communication, free up staff resources, and deliver outstanding Microsoft Teams customer service without the cost or complexity of legacy phone systems.
Where does the receptionist answer calls?
Calls rings directly on the receptionist console. The receptionist answer and manages the calls in the same interface. No interface change is required.
How does the Heedify Attendant Console work?
The Heedify attendant console for Microsoft Teams integrates directly with Teams Phone to let businesses manage calls, check colleague availability, and transfer enquiries instantly. It supports virtual attendance, replaces outdated switchboard systems, and is fully GDPR-compliant—ready to deploy in under 60 minutes for faster, more consistent Microsoft Teams customer service.
What do I need to set up a Heedify Attendant Console?
Heedify Attendant Console is 100% based on Microsoft Graph API. You need to consent some permissions to enable Heedify Cloud to manage calls. There is no hardware or infrastructure requirement.
What type of PSTN connectivity does Heedify support?
Heedify Attendant Console supports any type of PSTN connectivity To Microsoft Teams. Microsoft Calling Plan, Direct Routing and Operator Connect are all supported.
Could I request a free trial?
Yes, we offer a 14-day free trial. To request a trial, simply contact us or reach out to your system integrator.
Could I request a trial directly from my system integrator?
Yes, our partners are authorised to initiate a free trial period for you.
How is the Heedify Attendant Console licensed?
The Heedify Attendant Console is licensed per named user, it is billed annually.