Native Teams
Contact Center
Heedify is your Microsoft Teams contact center companion. We turn Microsoft Teams into a fully-fledged contact center. Companies like Société Générale and Balluff use Heedify to streamline call flow management and optimize processes in real time.
Improve customer experience
without expensive omnichannel contact center software
Provide your customers the experience they crave while increasing ROI of Microsoft Teams, Heedify integrates with Teams Phone Contacts, leverage Azure Communications Services and take less than 60 min to get setup.
With advanced call management features like queues, IVR, and call recording, you can reduce wait time and introduce self-service without the need to go all-in on an a complex and expensive contact center software.
Advanced call management
without significant investment in omnichannel
- Smart call queuing
- Skills-based routing
- Interactive voice response (IVR)
- Automatic call distribution
- Real-Time queue dashboards
- Power BI call analytics
Detailed call reporting with-Power BI
- Live Wallbaord
- Real-Time queue management
- Historical KPIs live wait time, AHT, etc.
- Agent Status and performance
- Wait/resolution/abandon times
- Out-of-the-box or customisable
Configurable call recording
- Automatic or per agent
- Quality assurance
- Searchable call logs
- Report on call types
- Cloud storage and fully downloadable
- Granular access permissions
Integrate your Microsoft Teams contact center with business apps
Make Teams work harder than ever by extending the reach of contacts, data, and reporting into CRMS like HubSpot, Salesforce, and ServiceNow
Heedify sits on top of (and integrates with) Microsoft Teams, meaning there's little to configure.
Reduce wait times by introducing VIP calling, overflow handling, and live queue monitoring.
Introduce self-service options to route callers to the best suited agent in record time.
Record calls for compliance and quality assurance or set up per agent recording even for P2P calls.
Get real-time insights into your live calls and call queues and pull highly-detailed historical reports.
Easily enable chat for your helpdesk via Teams. Users reach service through Teams, agents answer via Teams with full features.
Is Heedify’s Contact Centre a Microsoft-certified solution?
Yes, Heedify’s Contact Centre is certified by Microsoft, ensuring seamless integration with Microsoft Teams and meeting Microsoft’s quality and security standards for contact centre solutions.
How quickly can Heedify’s Contact Center be set up?
Heedify’s solution is fully native to Microsoft Teams and can be operational in under one hour for any Microsoft 365 tenant.
What call management features does it offer?
Heedify’s Contact Center includes features such as call queuing with VIP prioritization, call recording, a smart IVR for skill-based routing, and live dashboards.Additionally, it supports chat channel, with all interactions happening within Microsoft Teams. Stay tuned for updates, as more channels will be supported soon.
Can it integrate with other business applications?
Yes, Heedify’s Contact Center seamlessly integrates with CRMs and other business applications to enhance workflow efficiency. We also simplify the use of Power Automate, providing a powerful bridge to connect easily with a wide range of products in the market.
Is the solution secure for call recordings?
Absolutely. Heedify securely stores all call recordings, ensuring quality monitoring.
How do I get a free trial of Heedify’s Contact Center?
To start a free trial, simply fill out the form on our Contact page. Our team will reach out to guide you through the trial process and answer any questions you may have.