Native Teams
Contact Center
Heedify Contact Center is a cutting-edge solution designed to empower businesses with seamless customer interaction management through Microsoft Teams. Offering a unified platform for voice, chat, or both, Heedify combines simplicity and scalability with cost-efficiency. Its intuitive design, real-time and customizable reporting, and low IT overhead make it the perfect choice for businesses aiming to optimize operations and deliver outstanding customer experiences. With Heedify, you gain the flexibility and power to connect with your customers effectively, all from one streamlined platform.
All what you need to build
a Great Customer Experience
Heedify Contact Centre is a native cloud solution designed for Microsoft Teams. We’ve removed all barriers to ensure a seamless customer experience. Heedify CX can be set up in just one hour, whether your organization uses Calling Plan, Direct Routing, or Operator Connect.
With essential features like queues, IVR, and call recording, we've maintained a simple and intuitive experience for both you and your agents.
Monitor efficiently
your center
Heedify’s Contact Center solution offers powerful reporting and analytics tools to help you monitor and optimise your operations. With detailed KPIs and customisable granular permissions, you can track key metrics such as call volume, wait times, resolution rates, and agent performance. This data enables you to make informed decisions that drive productivity, improve team performance, and enhance customer satisfaction. Gain a unified view of all customer interactions, so your team can act quickly and efficiently, ensuring a smooth, consistent service experience.
Real time
dashboard
Stay in control with the Heedify Real Time Dashboard, a comprehensive tool that allows supervisors to monitor the service status of your contact center inreal time. Whether it’s call queues, agent availability, or customer satisfaction metrics, the dashboard provides a live overview of your operations. This instant visibility ensures that supervisors can make on-the-spot adjustments, manage workloads, and ensure that no customer is left waiting, all while keeping performance aligned with service level targets.
Call recording
Heedify’s Call Recording feature ensures that every customer interaction is captured and securely stored for future review. These recordings are essential for monitoring service quality, identifying areas for improvement, and conducting agent training. With easy access to recorded conversations, your team can ensure compliance, assess customer satisfaction, and continuously refine their approach to service delivery. Rest assured, all recordings are stored in asecure and compliant environment, offering peace of mind for your team and customers alike.
Integrate with your business apps
We make it fast and easy for your business to delight customers and employees by integrating Contact Centre to your CRM.
Is Heedify’s Contact Centre a Microsoft-certified solution?
Yes, Heedify’s Contact Centre is certified by Microsoft, ensuring seamless integration with Microsoft Teams and meeting Microsoft’s quality and security standards for contact centre solutions.
How quickly can Heedify’s Contact Center be set up?
Heedify’s solution is fully native to Microsoft Teams and can be operational in under one hour for any Microsoft 365 tenant.
What call management features does it offer?
Heedify’s Contact Center includes features such as call queuing with VIP prioritization, call recording, a smart IVR for skill-based routing, and live dashboards.Additionally, it supports chat channel, with all interactions happening within Microsoft Teams. Stay tuned for updates, as more channels will be supported soon.
Can it integrate with other business applications?
Yes, Heedify’s Contact Center seamlessly integrates with CRMs and other business applications to enhance workflow efficiency. We also simplify the use of Power Automate, providing a powerful bridge to connect easily with a wide range of products in the market.
Is the solution secure for call recordings?
Absolutely. Heedify securely stores all call recordings, ensuring quality monitoring.
How do I get a free trial of Heedify’s Contact Center?
To start a free trial, simply fill out the form on our Contact page. Our team will reach out to guide you through the trial process and answer any questions you may have.