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Microsoft Teams Phone Extensibility: Superior Attendant Console with Heedify
Discover how Heedify's TPE certification eliminates the dual-ring problem, unifies the agent experience, and leverages AI to deliver exceptional value
Balluff Boosts Telesales Efficiency with Heedify’s Contact Center CRM Integration
Discover how Balluff improved telesales efficiency in Asia with Heedify’s contact center CRM integration for seamless HubSpot & Microsoft Teams.
Unify Model for Microsoft Teams: The key to deliver a truly native Teams experience
Connect, Extend, Unify: discover the Microsoft Teams integration models. Why Graph API approaches limit Attendant Consoles and how the model...
Bringing Heedify to Australia and New Zealand: Now Available Through Voitec
Heedify modernizes call management in Teams with a native console, now fast-deployable in Australia/NZ via Voitec, enhancing frontline efficiency.
Optimizing Call Center Reporting for Better Insights and Performance
Effective reporting for a call center in Teams requires customizable key metrics, seamless integration, and refreshing
Seamless Chat Integration in Teams Contact Centers for an Enhanced Customer Experience
Seamless chat integration within the Teams platform is key to boosting agent productivity and customer experience in contact centers.
The Significance of Phone Reception: Drawing Parallels with Luxury Services
Phone reception is as important for businesses as physical reception is for luxury hotels. Efficient call handling shapes customer experience.