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Speech Analytics in Call Centers: How AI Is Revolutionizing Customer Experience
Discover how AI and Heedify revolutionize speech analytics to enhance customer experience in call centres.
How Agentic AI transforms Contact Centres in 2026
Discover how Agentic AI is transforming contact centres in 2026. Learn how enhances agent performance, and delivers predictive, personalized experienc
Introducing The Informal Contact Center For Microsoft Teams
Informal contact centers are the talk of the town. But what exactly are they - and can you use one with Microsoft Teams?
Microsoft Teams Phone Extensibility: Superior Attendant Console with Heedify
Découvrez Unify, la solution certifiée pour Microsoft Teams. Éliminez la double sonnerie et simplifiez vos communications avec Heedify.
Balluff Boosts Telesales Efficiency with Heedify’s Contact Center CRM Integration
Discover how Balluff improved telesales efficiency in Asia with Heedify’s contact center CRM integration for seamless HubSpot & Microsoft Teams.
How Heedify Delivers a Truly Integrated Experience with the Unify Integration Model for Microsoft Teams
Connect, Extend, Unify: discover the Microsoft Teams integration models. Why Graph API approaches limit Attendant Consoles and how the model...
Bringing Heedify to Australia and New Zealand: Now Available Through Voitec
Heedify modernizes call management in Teams with a native console, now fast-deployable in Australia/NZ via Voitec, enhancing frontline efficiency.