Skip to content
Heedify
FR
Certified Microsoft Extend + Unify →

Contact Centre for Microsoft Teams. Heedify delivers Contact Centre, Attendant Console and AI Receptionist Agent, 3 native products for Microsoft Teams.

Your entire customer relationship, centralised and managed simply inside Microsoft Teams.

Start your free trial Discover the products
Société Générale, client Heedify
Ordre national des médecins, client Heedify
Balluff, client Heedify
CerFrance, client Heedify
Endrix, client Heedify
Why Heedify

Your entire customer relationship inside Microsoft Teams.

Heedify turns Microsoft Teams into a complete customer relationship platform, delivering an attendant console, a contact centre and an AI Receptionist agent, without altering the Microsoft Teams experience.

Schedule a demo Try Heedify
Heedify native interface inside Microsoft Teams, contact centre, attendant console and real-time dashboards
☀ Measured impact

Your agents 30% more productive and less IT effort.

Your teams work in a familiar environment, while IT manages fewer tools and fewer integrations.

Our 3 products for Teams

A complete suite, one single interface

Contact Centre

Heedify Contact Centre delivers advanced queues, intelligent routing, a modern IVR, real-time dashboards and detailed analytics, in a native Microsoft Teams platform, enriched with CRM integrations to give your teams the right customer context, at the right moment.

  • Skills-based routing and availability
  • Real-time dashboards and historical reporting
  • Native CRM integrations (Salesforce, HubSpot, ServiceNow)
Explore Contact Centre
Heedify Contact Centre inside Microsoft Teams, advanced queues, intelligent routing and real-time dashboards

Attendant Console

Built for attendants who handle inbound calls all day inside Microsoft Teams. One-click transfers, real-time presence visibility and a unified call interface, all delivered through a truly native Teams console.

  • One-click transfer to the right contact
  • Real-time Microsoft 365 presence
  • Synced Azure AD address book
Explore Attendant Console
Heedify Attendant Console inside Microsoft Teams, agent interface capture: KPI bar, queues, active calls and directory with real-time Microsoft 365 presence
Conversational AI

AI Receptionist Agent

The Heedify AI Receptionist agent handles your calls 24/7 autonomously thanks to advanced conversational AI (OpenAI Realtime, 10+ languages). It understands callers' requests, routes calls based on availability and calendars, and forwards messages when needed with real-time notifications directly inside Microsoft Teams.

  • Available 24/7, multilingual, understands intent in natural language
  • Routes to the right agent based on Outlook calendars
  • Forwards messages with context directly into Teams
Explore AI Receptionist
Heedify AIR, the AI Receptionist Agent mascot with a phone headset, ready to take your calls 24/7 inside Microsoft Teams
Microsoft partnership

Your Microsoft Teams partner for customer experience.

Heedify is a certified Microsoft partner. Our complete solution, certified Teams Phone Extensibility (Unify), is built on Microsoft's leading-edge technologies to deliver a platform that is reliable, performant and designed to grow with your needs.

−23 %
Wait time reduced
2 H
saved per agent per day
99.99 %
Availability
The fundamentals

Unleash the full potential of Teams.

Deliver an exceptional customer experience and boost your agents' productivity directly inside Microsoft Teams. Heedify is a certified Teams Phone Extensibility solution that integrates seamlessly with the tools you already use and trust.

Simple

One environment, immediate adoption inside Microsoft Teams.

Intelligent

Built-in AI that understands requests, automates work and improves performance.

Powerful

From automated reception to agent-handled conversations in one single platform.

Reliable

Microsoft Certified, designed for security and high availability.

Ready to discover the power of Heedify?

Book a 30-minute demo and see Heedify inside your Microsoft Teams tenant.

Request a demo