Your Microsoft Teams
customer service companion
Create better customer experiences and free up agent/staff resources with an attendant console designed for Microsoft Teams customer service.
Business like Balluff and NHS Royal Marsden achieve efficient call flow management with Heedify.
Heedify is the only attendant console to deliver a truly native Teams experience.
Heedify transforms Microsoft Teams into your customer service hero. As the only attendant console to deliver a truly native Teams experience, we empower organizations to streamline call flow management and optimize customer service—perfectly integrated with Teams Phone.
You get a fully integrated attendant console and contact center that helps you get the most out of Teams. Our technology allows you to set up a receptionist in just 60 minutes with no professional services required. Heedify is designed to be the customer service companion your team (and your customers) will love.
Microsoft Teams attendant console experience
Heedify transforms Microsoft Teams into the ultimate customer service solution. As the only attendant console offering a truly native Microsoft Teams customer service experience, we help organisations simplify call flow and deliver exceptional Teams customer service, all of that fully integrated with Teams Phone.
With Heedify, you’ll have a fully integrated attendant console and contact centre to get the very best out of Teams. Our technology allows you to set up a receptionist in just 60 minutes, with no costly professional services required. Designed to be the ideal Microsoft customer service companion, Heedify empowers your team and provides a seamless experience your customers will appreciate.
Attendant console for Microsoft Teams
Our attendant console for Teams is designed to transform the way your organisation handles calls and manages customer servic.
By delivering a truly native Microsoft Teams customer service experience, Heedify makes it simple for receptionists and front-line staff to manage call flow, transfer calls efficiently, and provide an excellent experience for every caller, while getting the very best out of your existing Teams environment.
Receptionists love us,
- One-click transfers
- Call hold
- Caller context
- Presence statuses and Calendar
- Power BI analysis
- Contact management
- Skill-based routing
- Call queueing
- Queue position announcement
- Detailed reports
Contact center for Microsoft Teams
Our contact centre solutions for Teams deliver a fully native solution to enhance your customer service operations. Designed to work seamlessly within Teams, Heedify empowers your agents to manage calls, queues, and customer interactions more efficiently without ever leaving the familiar Teams interface. By combining intelligent call routing, real-time dashboards, and integrated reporting, our platform enables you to provide exceptional Teams customer service while reducing response times and improving overall customer satisfaction.
The agents and clients love us,
- Advanced call queue
- VIP prioritization
- Smart IVR for skill-based routing
- Automatic call distribution
- Quick directory access
- Reverse lookup features
- Post-call customer surveys
- Configurable call recording
- Real-time monitoring of agent and supervisor presence
- Integrated Power BI for comprehensive reporting
- Customizable granular permissions for secure data access
- Real-time dashboard for monitoring customer satisfaction indicators
Create better customer experiences and free up agent/staff resources with your customer service companion for Microsoft Teams
Heedify is your all-in-one customer service companion for Microsoft Teams, designed to simplify call management and improve the way your organisation connects with customers and providers. By combining an attendant console and contact centre in a single native solution, we help you deliver outstanding Microsoft Teams customer service while freeing up valuable staff time.
With advanced call routing, presence visibility, and real-time analytics, our platform ensures every interaction is handled smoothly and efficiently. Whether you're streamlining reception duties or managing a busy support desk, Heedify empowers your team to deliver faster, more reliable Teams customer service, completely integrated within your existing Teams environment.
Give your staff the tools they need to focus on what matters most: providing excellent Microsoft customer service and creating experiences your customers will truly value.
- Reduce wait times by 23%.
- Introduce self-service options·
- Free up agent resources.
- Set up in 60 minutes.
- No professional services needed.
- Integrates with Teams Phone contacts and Azure Communications Services.
- Certified by Microsoft.
- Availabilty that mirrors Azure.
- Geographical redundancy and automatic failover.
- Historical and real-time analytics.
- Reports for both Attendant Console and Contact Center.
- Out-of-the-box templates or fully customizable.
- Delegate administration across multiple sites.
- Intuitive interface inspired by Teams admin center.