Your Microsoft Teams
customer service companion
Create better customer experiences and free up agent/staff resources with an attendant console for Microsoft Teams.
Business like Cerfrance and NHS Royal Marsden achieve efficient call flow management with Heedify.
Heedify is the only attendant console to deliver a truly native Teams experience.
Heedify transforms Microsoft Teams into your customer service hero. As the only attendant console to deliver a truly native Teams experience, we empower organizations to streamline call flow management and optimize customer service—perfectly integrated with Teams Phone.
You get a fully integrated attendant console and contact center that helps you get the most out of Teams. Our technology allows you to set up a receptionist in just 60 minutes with no professional services required. Heedify is designed to be the customer service companion your team (and your customers) will love.
Attendant console
Receptionists love us,
- One-click transfers
- Call hold
- Caller context
- Presence statuses and Calendar
- Power BI analysis
- Contact management
- Skill-based routing
- Call queueing
- Queue position announcement
- Detailed reports
Contact center
The agents and clients love us,
- Advanced call queue
- VIP prioritization
- Smart IVR for skill-based routing
- Automatic call distribution
- Quick directory access
- Reverse lookup features
- Post-call customer surveys
- Configurable call recording
- Real-time monitoring of agent and supervisor presence
- Integrated Power BI for comprehensive reporting
- Customizable granular permissions for secure data access
- Real-time dashboard for monitoring customer satisfaction indicators
Create better customer experiences and free up agent/staff resources with your customer service companion for Microsoft Teams
We turn Microsoft Teams into your customer service companion. We use attendant console and contact center technology to help companies like NHS Royal Marsden and Cerfrance streamline call flow management and optimize processes in real time.
- Reduce wait times by 23%.
- Introduce self-service options·
- Free up agent resources.
- Set up in 60 minutes.
- No professional services needed.
- Integrates with Teams Phone contacts and Azure Communications Services.
- Certified by Microsoft.
- Availabilty that mirrors Azure.
- Geographical redundancy and automatic failover.
- Reports for both Attendant Console and Contact Center.
- Historical and real-time analytics.
- Out-of-the-box templates or fully customizable.
- Delegate administration across multiple sites.
- Intuitive interface inspired by Teams admin center.