Heedify introduces an intelligent side panel that seamlessly integrates into the active Microsoft Teams call window. This feature automatically detects the caller ID using Teams APIs and instantly fetches relevant customer data from your CRM or other connected systems.
Why It Matters:
Give your teams instant customer context, reduce handling time, and elevate every interaction—without disrupting their flow or tools.
✅ This feature is 100% free for the community, and it works even when you're using Microsoft Teams Call Queues or Auto Attendants.