ISO/IEC 27001:2022 certified. Built on Microsoft Azure. Microsoft Certified. GDPR by design. Auditable end to end.
Heedify is certified ISO/IEC 27001:2022 by AFNOR Certification, under the COFRAC-accredited AFAQ mark. Scope: development, hosting and maintenance of our Contact Center as a Service for Microsoft Teams. Statement of Applicability available on request.
Up-to-date Microsoft partner programme. Heedify is listed on Microsoft AppSource and participates in the co-sell programme.
Deep integration model inside Teams. Native attendant console, call context, presence.
Unified telephony model. Heedify relies on your existing Teams Phone numbers, no parallel stack.
Consent capture, configurable retention policy, right to erasure. DPA available for every customer.
All customer data is stored in the Azure EU region by default. Other regions (US, UK, APAC) are available on request for multinational groups.
Your data lives in your Microsoft tenant. No cross-customer leakage. Every Heedify deployment is logically isolated.
Your calls, transcripts and messages are never used to train the base models. Our AI runs on your perimeter, not ours.
TLS 1.2+ in transit, AES-256 at rest. Transcripts and recordings are encrypted and accessible only to authorised users.
All events (calls, handovers, admin changes, data access) are logged and exportable to your SIEM.
Heedify is deployed at customers subject to GDPR and professional secrecy (notaries, professional bodies). For regulated industries (healthcare, banking, public sector), we rely on the Microsoft 365 and Azure infrastructure whose sector certifications are available on request. The DPO is reachable directly.
Available for every customer. Covers sub-processors, data location, the right to erasure.
Request the document →Technical documentation on the Heedify architecture, data flows, security controls.
Request the document →Our security team responds directly at cybersecurity@heedify.io.
