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Natural language understanding
The AI understands what the caller wants in natural language, no menu, no "press 1 for sales". Routing decisions take less than a second.
Agentic AI Microsoft Certified Extend + Unify
An AI agent that really answers.
Takes calls 24/7. Understands natural language. Routes to the right human, with full context, inside Teams.
On AIR · 24/7
24/7
Availability
Nights, weekends, public holidays
< 1 s
Routing decision
From listening to action
10+
Languages supported
EN, FR, DE, ES, IT, AR…
Agentic AI
An AI that reasons, not a script that repeats.
The AI Agent reasons in real time: identify the caller, understand intent, check availability, decide between resolving, routing or capturing a message. When a human is needed, the agent sees the entire context, intent, history, urgency, directly inside Teams chat.
Microsoft Certified on Extend and Unify. Works with your existing Teams Phone numbers. More than 10 languages natively, via the OpenAI Realtime API.
How it works
Five Agentic reasoning steps, all in less than a second.
No decision tree, no scripted menu. Every call goes through the reasoning loop a good human receptionist would follow, only faster, and always available.
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Listen
The caller speaks naturally, no menu, no keys. The AI captures the request in natural language, in their language (EN, FR, DE, ES, IT…).
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Understand
Intent is classified in real time. "I want to reschedule my delivery" triggers a different journey than "I want to talk to accounting".
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Verify
The AI checks availability live: Outlook calendars, agent presence in Teams, business hours, the caller's CRM record.
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Decide
Resolve the request directly, route to the right human, or capture a structured message. The decision takes less than a second.
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Transfer
When a human is needed, the agent receives the full context, intent, transcript, CRM record, urgency, written directly into the Teams chat.
Agentic AI capabilities
What the AI Agent really knows how to do.
Six key capabilities, all delivered on your existing Teams Phone numbers.
Real cases
From after-hours to multilingual reception, always available, always on-brand.
After-hours coverage
Never miss an after-hours call again. The AI answers, qualifies, and schedules a callback for the next business day.
Peak absorption
When all agents are busy, the AI absorbs the overflow, the caller stays engaged instead of waiting in silence.
Multilingual reception
English callers get English, French callers get French. No language-selection IVR, the AI detects and adapts.
Built on Microsoft
Native to the stack your IT already masters.
No parallel telephony, no shadow IT. The AI Agent is an extension of Microsoft Teams, deployed, governed and billed like any other Teams service.
Teams Phone numbers
Runs on the numbers you already have in Teams. No porting, no parallel telephony stack.
Microsoft Certified Extend + Unify
Certified on Microsoft's Teams Phone Extensibility models, the same foundation your admins already know.
Direct Routing compatible
Works with your existing Direct Routing deployments, SBCs, operators and calling plans included. Without disrupting your current telephony stack.
Azure-native
Runs on Azure, in the region of your choice: EU, United States, United Kingdom, APAC… Your data, your tenant, your retention.
Security & compliance
An AI you can deploy, and that your DPO can sign off.
GDPR by design
Consent capture, retention policy, right to erasure. Nothing surprises your DPO.
Tenant isolation
Your calls never leave your Microsoft tenant. No data leakage between customers.
No training on your calls
Your conversations are never used to train the base models. Ever.
Data residency of your choice
Calls, transcripts and metadata stored in the Azure region you choose: EU, United States, United Kingdom, APAC, etc. The customer keeps full control.
Complete audit trail
Every handover, every decision, every message is logged. Your compliance team has the evidence.
Recording on consent
Recording respects local law and your own policy. The caller is informed, consent is captured.
FAQ
Frequently asked questions
Is the AI Agent a chatbot or a voice agent?
A voice agent. It takes real phone calls on your Teams Phone numbers, understands the caller in natural language, and decides in real time whether to resolve, route, or capture a message. No chat widget, no app to install for your callers.
How is this different from the IVR or voicebot we already have?
Traditional IVRs follow a scripted tree: press 1, press 2, transfer. Our Agentic AI reasons step by step, it identifies the caller, understands intent in natural language, checks availability in real time, and decides on the best action. When it transfers, the human has all the context. No dead ends, no loops.
What happens when the AI cannot handle a call?
It transfers to a human agent with a complete context summary, intent, caller identity, history, urgency, written directly into the agent's Teams chat. Zero context lost, no story to retell.
Does it work with our existing numbers?
Yes. The AI Agent runs on your Teams Phone numbers and on Microsoft Direct Routing. No parallel telephony stack to install, no porting required if you're already using Teams Phone.
Which languages are supported?
The AI Agent runs on the OpenAI Realtime API, which lets it natively understand and respond in more than 10 languages, for example English, French, German, Spanish and Italian. The caller's language is detected automatically, with no language-selection IVR. Other languages are available on request for specific multilingual deployments.
Where is call data stored? Is it used to train the model?
Call data stays in your Microsoft tenant and in the Azure region you choose (EU, United States, United Kingdom, APAC, etc.). Your calls are never used to train the base models. You keep retention policy, audit trail, and the right to erasure. GDPR-compliant by design.
Never miss a call again.
Autonomous handling 24/7. Calendar-verified routing. Full-context handover to your humans.