Mefteh Werhhemmi
CEO & Co-founder
After several years and many Teams telephony projects with integrators, Mefteh kept seeing the same need come back: a solution truly designed for Teams. He founded Heedify to bring that vision to life.
About Heedify
Your entire customer relationship inside Microsoft Teams.
The only attendant console to deliver a truly native Teams experience, to simplify call flow management and optimise customer service, perfectly integrated with Teams Phone.
Who we are
A simple vision, driven by two engineers.
Microsoft Teams has become the heart of enterprise collaboration. But contact centres still tend to sit outside this environment, another tool, another interface, another change-management exercise.
We think that's no longer the right answer. If Teams is the ecosystem, the contact centre needs to be native to it.
Lotfi Ounis
CTO & Co-founder
Mefteh's engineering school classmate, Lotfi specialises in cloud application design and management. He drives the Heedify technical platform and its deep integration into Microsoft 365.
What we do
Heedify comes from "to heed".
To pay attention, to listen carefully 😊
That's exactly our vision of customer relationships: helping companies listen better to serve their customers better.
We help companies that use Microsoft Teams manage their entire customer relationship by leveraging their existing Microsoft ecosystem.
We design Heedify to simplify both the agent experience and the technical layer, save teams time and make them more effective, by fully unlocking the potential of Microsoft Teams.
Why Heedify
Three commitments we keep.
Truly integrated Teams experience
Heedify is the only attendant console designed from A to Z for Microsoft Teams. Smooth integration, familiar interface, no disruption for your users.
Fast, simple deployment
Be operational in less than an hour, no infrastructure or complex configuration. No professional services required to get started.
All-in-one platform
Calls, queues, routing, reports, recording, all in a single interface. One platform, not a patchwork of tools.
CX inside Microsoft 365
The CX platform that maximises your Microsoft 365 investment.
Heedify leans fully on the Microsoft 365 ecosystem to turn Teams into a true customer experience platform. Rather than adding another tool or a complex interface, we enhance the environment your teams already use every day.
UX, performance, customer satisfaction
A simple, clear and intuitive experience at the centre. Agent performance is the key to optimal customer satisfaction, that's where we put the effort.
Automation and AI agents
We build in automation and Agentic AI agents (OpenAI Realtime, 10+ languages) to boost your teams' productivity and improve customer service responsiveness.
Enterprise-grade security and reliability
Heedify meets IT teams' standards while staying simple to operate. Microsoft Certified partner, modern technologies (Microsoft Graph, Azure Communication Services).
Ready to discover the power of Heedify?
A 30-minute demo inside your Microsoft Teams tenant.