# Heedify

> The native contact center for Microsoft Teams. Microsoft-certified on Extend and Unify models.

## About

Heedify is a contact center platform built natively inside Microsoft Teams. IT admins manage it from Teams Admin Center; agents stay in their Teams client. No parallel tool, no change management.

## Key capabilities

- [Attendant Console](https://heedify.io/en/attendant-console/): switchboard operator console inside Teams
- [Contact Center](https://heedify.io/en/contact-center/): advanced routing, queues, real-time supervision
- [AI Receptionist](https://heedify.io/en/): Agentic AI for inbound call automation

## Microsoft certifications

- Extend model (deep Teams integration)
- Connect model (Direct Routing for phone numbers)
- Microsoft Partner on Teams roadmap

## Who we serve

Mid-market and enterprise IT teams already on Microsoft Teams: IT service desks, sales teams, public services, healthcare, insurance.

## Contact

- Website: https://heedify.io
- Email: contact@heedify.io
- Address: 10 rue de la Paix, 75002 Paris, France
- LinkedIn: https://www.linkedin.com/company/heedify