https://heedify.io/en/blog/ Insights on Microsoft Teams contact centres, Agentic AI, Extend and Unify. en-GB Tue, 12 May 2026 21:02:50 GMT https://heedify.io/en/blog/how-ai-is-revolutionizing-customer-experience/ https://heedify.io/en/blog/how-ai-is-revolutionizing-customer-experience/ Discover how AI and Heedify revolutionise speech analytics to enhance customer experience in call centres with real-time insights and smarter coaching. Mon, 20 Apr 2026 00:00:00 GMT Mefteh Werghemmi Industry Insights https://heedify.io/en/blog/modele-unify-microsoft-teams-la-cle-pour-une-vraie-integration-de-popc/ https://heedify.io/en/blog/modele-unify-microsoft-teams-la-cle-pour-une-vraie-integration-de-popc/ Connect, Extend, Unify: three POPC integration models for Microsoft Teams. Why Unify removes the double ringing and changes the game. Mon, 06 Apr 2026 00:00:00 GMT Mefteh Werghemmi Product https://heedify.io/en/blog/informal-contact-center/ https://heedify.io/en/blog/informal-contact-center/ Informal contact centers are the talk of the town. But what exactly are they, and can you actually use one with Microsoft Teams? Heedify breaks it down. Sun, 05 Apr 2026 00:00:00 GMT Mefteh Werghemmi Industry Insights https://heedify.io/en/blog/how-agentic-ai-transforms-contact-centres/ https://heedify.io/en/blog/how-agentic-ai-transforms-contact-centres/ Agentic AI is reshaping how contact centres handle routing, summarisation and agent assistance. A practical view from the Microsoft Teams ecosystem. Tue, 10 Mar 2026 00:00:00 GMT Mefteh Werghemmi Industry Insights https://heedify.io/en/blog/customer-success-story-balluff-boosts-telesales-efficiency-in-asia-with-heedifys-contact-center-crm-integration/ https://heedify.io/en/blog/customer-success-story-balluff-boosts-telesales-efficiency-in-asia-with-heedifys-contact-center-crm-integration/ Discover how Balluff improved telesales efficiency in Asia with Heedify's contact center CRM integration for seamless HubSpot and Microsoft Teams. Sun, 15 Feb 2026 00:00:00 GMT Mefteh Werghemmi Customer Story https://heedify.io/en/blog/chat-integration-in-teams-contact-centers/ https://heedify.io/en/blog/chat-integration-in-teams-contact-centers/ Properly integrating Teams chat in the contact centre is a game changer: agent productivity, customer experience, supervision. Here is how to nail it. Tue, 18 Nov 2025 00:00:00 GMT Mefteh Werghemmi Product https://heedify.io/en/blog/heedify-in-anz-with-voitec/ https://heedify.io/en/blog/heedify-in-anz-with-voitec/ Heedify expands distribution to ANZ with Voitec. Native Teams attendant console, deployment in under 60 minutes, local support. Tue, 18 Nov 2025 00:00:00 GMT Mefteh Werghemmi Customer Story https://heedify.io/en/blog/optimizing-call-center-reporting-for-better-insights-and-performance/ https://heedify.io/en/blog/optimizing-call-center-reporting-for-better-insights-and-performance/ KPIs, customisation, real time: the keys to effective Teams call centre reporting. A practical view from the Power BI and operations side. Tue, 18 Nov 2025 00:00:00 GMT Mefteh Werghemmi Industry Insights https://heedify.io/en/blog/teams-phone-extensibility-certification-elevates-heedify-to-a-superior-attendant-console/ https://heedify.io/en/blog/teams-phone-extensibility-certification-elevates-heedify-to-a-superior-attendant-console/ The Microsoft Teams Unify certification is a game changer for IT teams: simpler governance, clear support, controlled deployment on Teams. Tue, 18 Nov 2025 00:00:00 GMT Mefteh Werghemmi Product https://heedify.io/en/blog/the-significance-of-phone-reception-drawing-parallels-with-luxury-services/ https://heedify.io/en/blog/the-significance-of-phone-reception-drawing-parallels-with-luxury-services/ Phone reception remains the first customer touchpoint. Why a Teams-integrated attendant console changes the game for your operators. Tue, 18 Nov 2025 00:00:00 GMT Mefteh Werghemmi Industry Insights https://heedify.io/en/blog/optimizing-call-management-with-heedify-at-cerfrance/ https://heedify.io/en/blog/optimizing-call-management-with-heedify-at-cerfrance/ Thanks to the Heedify Console, CRM integration, and centralized reports, Cerfrance Vendée optimizes call management and boosts productivity. Tue, 10 Jun 2025 00:00:00 GMT Mefteh Werghemmi Customer Story